Automatically Unified Messaging – Completing The Bridge

PhoneMagic completes the bridge for unified messaging between TeleVantage and GoldMine, by automatically identifying the caller id from the incoming voice mail message and linking it to the correct contact in GoldMine. Now, TeleVantage voice messages are automatically added to the GoldMine history for the appropriate contact. PhoneMagic works seamlessly at the server level, running as an application on a GoldMine Server and linking to a TeleVantage server.

Artisoft®, Inc. developer of the first software-based phone system, and Bytes, Bits & Megabytes, a leading communication solutions provider of voice, data, and video technologies, today announced the availability of a cost-effective, time-saving contact management solution.

By integrating Artisoft’s TeleVantage® 5.0 with Bytes, Bits & Megabytes’ PhoneMagic, TeleVantage voice mails are automatically linked to customer records in a FrontRange Solutions GoldMine® database.

This strategic relationship, formed under Artisoft’s Open Communication Alliance, empowers both companies to promote the solution to their respective channels.

Now, TeleVantage voice messages are automatically added to the GoldMine history for the appropriate contact. PhoneMagic works seamlessly at the server level, running as an application on a GoldMine Server and linking to a TeleVantage server.

“The open systems design of TeleVantage allows for integration with a wide range of complementary products,” said Diana Vlamis, director of Business Development at Artisoft. “Bytes Bits and Megabytes’ Phone Magic for GoldMine is a great time-saving tool that substantially increases the value of a GoldMine history database by including TeleVantage voice mails.”

TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control.

Built on an open systems hardware, TeleVantage enhancesarchitecture and supported by world-class Intel customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers.

Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.

“Our partnership with Artisoft affirms our commitment to open standards in computer telephony,” noted Paul R. Daigle, President of Bytes, Bits & Megabytes. “Open systems computing allows us to be responsive to the needs of our customers and present solutions that best fit their environment, instead of being locked into proprietary solutions that restrict companies’ ability to grow. We believe that the ease of use of TeleVantage combined with PhoneMagic’s flexibility gives us a great market opportunity.”

About The Author:

Mark Harris is a successful author and regular contributor to http://www.voicemail-n-voice-mail.com. A resource for free voicemail, software, Internet services, messages and toll free 800 service.